Glossary · Letter D
Drift (in AI)
When an AI agent's behavior changes over time - usually getting worse - due to LLM model updates, prompt subtle changes, or shifting user data. Drift is silent: the agent does not announce it is performing badly. Detection requires monthly eval-suite runs against a baseline test set. Mitigation: periodic prompt re-tuning and quarterly re-grounding. The agencies that catch drift fast keep accuracy high; the ones that do not lose customers.
Related terms
Got a workflow to automate?
Most concepts in this glossary, we ship as services.
Book a 30-min call. We will scope which of these (lead scoring, voice agent, missed-call recovery, AI agent) fits your specific bottleneck.