Glossary · Letter R
Reputation Management
The automated process of requesting, collecting, and responding to online reviews - primarily Google and Facebook. A reputation management system sends review request messages to clients after service delivery, tracks responses, and alerts the team to new reviews. Businesses using automated review requests average 5-8× more Google reviews than those relying on manual asks.
Reputation management →Related terms
Post-Service AutomationWhatsApp Automation
Got a workflow to automate?
Most concepts in this glossary, we ship as services.
Book a 30-min call. We will scope which of these (lead scoring, voice agent, missed-call recovery, AI agent) fits your specific bottleneck.