Glossary · Letter C
Chatbot
Software that holds a conversation in text. Pure chatbots generate text responses only - they cannot take action in your software. This makes them suitable for FAQ deflection and simple lead capture, but not for booking, payment processing, or CRM updates. The capability gap between chatbots and AI agents is one of the most common buying mistakes in 2026.
Chatbot vs Agent vs Employee →Related terms
Got a workflow to automate?
Most concepts in this glossary, we ship as services.
Book a 30-min call. We will scope which of these (lead scoring, voice agent, missed-call recovery, AI agent) fits your specific bottleneck.