Growth's depth, multiplied by 3 AI agents and a dedicated mid-market team.
Built for mid-market operators (20–75 team) running multi-system stacks. Everything in Growth, plus 2 additional Custom AI Agents (up to 3 total), multi-system integration (CRM + accounting + custom APIs), Command Center 10 seats, AVA Team plan, eval suite + monitoring, quarterly iteration cycles, and a named account manager who knows your business.
Or ₹99,000/month for India · Month-to-month, cancel anytime
Setup fee
$0
Time to live
4 weeks
Contract
Month-to-month
Best for
20–75 person teams
What's different vs Growth
Up to 3 AI agents + named team.
- ✓Up to 3 Custom AI Agents
- ✓Command Center, 10 seats
- ✓AVA Team plan
- ✓Eval suite + monitoring
- ✓Named account manager
Who Scale is for
Scale is a serious operational commitment. We invest dedicated humans. You invest in real change.
✓ Right fit if you are
- • A mid-market business with 20–75 employees
- • Generating $300K–$2M monthly revenue
- • Running multiple departments needing automation (sales + support + ops)
- • Multi-system stack: CRM + accounting + helpdesk + BI
- • Have outgrown Growth (single-agent constraint, monthly cadence)
- • Generating 1,500–10,000 touchpoints/month
- • Have at least one technical resource on your side
✗ Wrong fit if you
- • Operate under HIPAA, SOC2 Type II, strict GDPR (see Enterprise)
- • Have over 50,000 contacts or unlimited scale
- • Need 24×7 on-call rotation
- • Require legal MSA / BAA / DPA agreements
- • Are still under $300K monthly revenue (Growth)
- • Want unlimited Custom AI Agents (Enterprise)
Scale deliverables (vs. Growth)
Everything in Growth, plus the 8 capabilities below.
Everything in Growth
All Growth deliverables, scaled to mid-market volume.
Up to 3 Custom AI Agents
Sales + Support + Ops (or any 3 roles). Each agent custom-built, trained, monitored.
Multi-system integration
CRM + accounting (QuickBooks, Xero, NetSuite, Tally) + custom APIs. 3 custom integrations in setup.
Command Center (10 seats)
Our ops platform for your team. KPI tracking, EODR submissions, project pipelines.
AVA Team plan
10 AVA seats. Unlimited voice commands per user, multi-tool integration, encrypted memory.
Eval suite + monitoring dashboard
Test cases that run on every prompt change. Catches accuracy regressions before they reach customers.
Quarterly iteration cycles
2-hour strategic deep dive every quarter. Re-architect any underperforming agent.
Named account manager
A specific human is your point person. Same person every time. Knows your business deeply.
What's not included
Transparency over surprises. The items below require a higher tier.
- ✗Unlimited Custom AI Agents — Enterprise
- ✗HIPAA / SOC2 / GDPR-strict workflow — Enterprise
- ✗White-label or reseller arrangements — Enterprise
- ✗Dedicated AI engineer hours (40+/mo) — Enterprise
- ✗24×7 on-call rotation — Enterprise
- ✗Executive sponsor relationship — Enterprise
- ✗Procurement-grade legal (MSA, BAA, DPA) — Enterprise
Your 4-week onboarding
Discovery + architecture
3-hour kickoff with executive team, ops lead, our AM + lead engineer. Stack audit. Identify the 3 AI agent roles. Architecture document signed.
Foundation build
CRM provisioned, integrations connected, Command Center deployed for 10 users, AVA Team activated. End-of-week demo.
AI agent build + eval suite
All 3 AI agents designed, trained, iterated. Eval suite with 30+ test cases per agent. Production monitoring dashboard wired.
Training + go-live
Staggered go-live: Sales AI day 1, Support AI day 3, Ops AI day 5. 4-hour team training. First quarterly call scheduled.
What you receive every month (post go-live)
Monthly
45-min strategy call + minutes
Your named AM + lead engineer. Pre-read sent 24h before. Minutes + action items emailed within 24h.
Daily
Eval suite + alerts
Runs every 6 hours. Any AI accuracy drop >5% triggers automatic alert + investigation. Slack summary daily.
Monthly
Executive business review
8-page report: KPIs, AI agent performance, revenue attribution, recommendations, planned changes.
Quarterly
Strategic iteration cycle
2-hour deep dive with your executive team. Review 90-day arc. Decide next quarter's priorities.
Technical scope
AI automation
- • Up to 3 Custom AI Agents
- • Models: GPT-4o + Claude Opus + custom fine-tunes if needed
- • Training data: 300–1,000 conversations per agent
- • Eval suite: 30+ test cases per agent, runs every 6h
- • Monitoring: real-time accuracy + latency
- • Iteration: quarterly architecture review
CRM & pipeline
- • Recommended contacts: up to 50,000
- • Pipelines: up to 5 separate
- • User seats: 10 in CRM + 10 Command + 10 AVA
- • Multi-location support: yes (up to 3 locations)
- • Audit log: 90-day retention
Communication channels
- • Email: 100,000 sends/month
- • SMS: 25,000 (US + Canada + UK + AUS)
- • WhatsApp Business: Cloud API, template + interactive
- • Voice AI receptionist: 1 voice agent included
- • In-app chat: optional (Intercom or Crisp)
Integrations
- • 30 pre-built including Salesforce, Pipedrive, Zoho, Zendesk, Intercom, Freshdesk, NetSuite, Tally, Sage, Looker, Tableau
- • 3 custom API integrations in setup
- • SSO support (Okta, Google Workspace, Azure AD)
Expected outcomes (first 90 days)
Benchmarks from 30+ Scale customers.
+52%
Lift in qualified-lead conversion
40+ hrs
Weekly hours saved across team
-72%
Drop in response time
8–15×
ROI on plan cost via revenue + cost savings
Your responsibilities
- 1.Provide an operations lead. 8–10 hours/week during setup, 2–3 ongoing.
- 2.Attend monthly strategy calls. Same person every time.
- 3.Provide training data. 300–1,000 sample conversations per AI agent.
- 4.Sign off on architecture doc within 5 days. Delivered end of week 1.
- 5.Maintain primary stack access. Vendor changes need 30 days' notice.
Optional add-ons
2nd Voice AI receptionist
For multi-location ops
+$1,500/mo
+10 hours/mo build capacity
For heavy iteration seasons
+$890/mo
Sandbox / staging environment
Test changes before prod
+$299/mo
Dedicated training session
Monthly, for larger teams
+$499/mo
When to move to Enterprise
- →You need unlimited Custom AI Agents, or 5+ agents
- →You operate under HIPAA, SOC2 Type II, strict GDPR
- →You require legal MSA / BAA / DPA before signing
- →You want 24×7 on-call rotation with phone escalation
- →You need an executive sponsor relationship
- →You're exploring white-label or reseller arrangements
- →You have 75+ employees or operate at unlimited scale
Scale FAQ
Why is Scale 3.3× Growth?+
3 agents instead of 1, multi-system integration (accounting + custom APIs), Command Center 10-seat workspace, AVA Team plan, eval suite + monitoring, quarterly iteration, named account manager. The jump in delivery cost is roughly 3.5×.
What if my AI agent makes a costly mistake?+
Eval suite catches accuracy regressions before reaching customers. If a mistake reaches a real customer, you have an audit log. We commit to root-cause analysis within 24 hours and fix within 72.
Can we bring our own models / on-prem inference?+
On Scale: not standard. We use OpenAI + Anthropic with our managed API keys for cost optimization. On-prem or BYOM is an Enterprise feature.
What happens if our AM leaves?+
New AM introduced within 5 business days with 60-min handover. Lead engineer continuity maintained. Vijayindra acts as escalation during transitions.
Annual prepay discount?+
Yes. Pay 12 months upfront, get 2 months free (17% effective discount).
Can we add a 4th AI agent?+
Yes, as a +$499/mo add-on. If you need 5+, upgrade to Enterprise for unlimited.
Terms & assumptions
Billing. Monthly, in advance. USD/INR. ACH, wire, or card.
Contract. Month-to-month (recommendation: add 6-month minimum). Annual prepay 17% discount.
Suggested limits. 50,000 contacts, 100,000 emails + 25,000 SMS + WhatsApp messages/mo, 50,000 AI runs/mo, 3 AI agents, 10 user seats.
Support. Suggested: 20 hours/month dedicated work, 4 business-hour SLA.
Excluded. Hardware, third-party software licenses (Salesforce, Looker), WhatsApp/Twilio per-message fees.
SLA. 99.9% uptime documented with credit terms.
Cancellation. 60 days' written notice. Data exported within 5 business days.
Scale Plan · $1,499/month
A dedicated team. Up to 3 AI agents.
Talk to sales. We'll scope your 4-week onboarding and confirm fit before any contract.